All jobs are payable bu cheque 7 days prior to the removal/delivery or cash on
the day of removal/delivery - after the work is complete.
All quotes are inclusive of all charges.
Parking must be arranged prior to the commencement and is the sole
responsibility of the customer.
We do our best to arrive extremely punctually - however unforseen events can
occur (i.e. traffic, road closures etc).
We do not accept responsibility for any loss or damage to your goods/property
once the job has been completed, payment received and driver has left your
property.
All jobs are quoted through the information supplied by you, to us, on the
property type, access and volume of goods. If on arrival it is deemed that the
information was not correct and is vastly greater of different to the
information given, e.g. third floor flat or no vehicle access etc. There will be an
additional charge.

Your packing responsibilities:
Please have everything suitable packed well before our arrival.
We accept no responsibility for damage or breakage to items that have not
been packed/protected by adequate means. Fragile items must be clearly
marked.
It is the customers responsibility to dismantle any unit/system/flat pack
furniture and beds. This should be done before our arrival.
It is the customers responsibility to ensure that items will fit in the new
premises (eg. size of sofa and size of aperture). Our drivers will not be insured
to remove doors or windows in such cases and it is up to the customer to
organise a specialist if needed.

Unforeseen Circumstances
We reserve the right to add extra costs due to unforeseen circumstances
(eg. waiting for keys or gaining entry - incorrect addresses - waiting for
removal of windows or doors etc).
The quote is not for our unlimited time. It is based on loading/unloading the
van within a reasonable timescale and the van being parked outside both the
collection point and delivery area.

Customer Assistance
Quotes for light removals are based on the customer assisting with loading/
unloading the can. However, if this is not possible for whatever reason, please
advise us at the time of booking. Unlike many companies in the majority of
cases (eg. OAP or disabled customers) we will not charge you any extra for
this but the information helps us to run our schedule efficiently by
allowing more time for the work to be completed.